Harney Hardware Privacy Policy

  • We will only ask for information necessary to complete your order.
  • We use security safeguards such as SSL encryption to keep your information secret.
  • Your credit card information is not available to anyone in our company.
  • We will neither sell, nor give, nor allow your information to be used outside of our company unless forced to do so by law enforcement officials.
  • We will not send spam.

Terms of Sale

Payment Terms

Your credit card information will be validated when you place an order. A debit will be made against your account only when your order is shipped which is usually the same business day.

Freight Policy

Shipments are made from our facility near Tampa, Florida USA. You are responsible for paying freight charges from our facility to your location via the carrier of our choice. Freight charges for shipments within the continental United States are shown during order processing. Freight charges for shipments made outside of the continental United States will be calculated and communicated to you for your approval before shipment.

Lost or Damaged Products

Claims for any short shipments or freight damage must be made within 48 hours following carrier delivery of your shipment. Contact your Harney Hardware customer service representative whose name and contact information appear on the packing list and invoice. Our phone number is 800.942.7639 and our e-mail address is info@harneyhardware.com.

Incorrect Shipments

If we ship your order incorrectly, contact your Harney Hardware customer service representative whose name and contact information appear on the packing list and invoice. Our phone number is 800.942.7639 and our e-mail address is info@harneyhardware.com. At our expense we will pay all freight charges and ship the correct product to you.

Product Returns

  1. No restocking fees if product is returned within 30 days of invoice date. Restocking fees of 20% or more may apply thereafter.

  2. Call 800-942-7639 (9am-5pm ET Monday – Friday) or email, , for a RETURNED GOODS AUTHORIZATION NUMBER (RGA#). Please ship returned products within 10 days of receiving your RGA#.

  3. Returned products must be carefully repackaged in shipping box.

    Returned products must be carefully repackaged in shipping box.

  4. RGA# must be written on the outside of shipping box.

    RGA## must be written on the outside of shipping box.

  5. Returns must be sent via UPS or FedEx.

    You are responsible for all return freight expense to our facility.

  6. Returned products will be inspected. Products must be in new condition and in original unmarked packaging.

    Returned products will be inspected.

  7. Purchase price less outbound shipping will be credited to your credit card.

    Purchase price less outbound shipping will be credited to your credit card.